1. How can I contact you?

You can contact us by sending an email to kidsclub349@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. Do you offer refunds on products?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. We strive to process orders quickly to ensure prompt delivery to our customers. If you have any concerns or need assistance, please contact us as soon as possible.

6. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

7. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund, depending on the circumstances.

8. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. Please refer to our shipping policy for more information.

9. Can I return a sale item or a gift card?

No, we do not accept returns on sale items or gift cards. All sale items and gift cards are final sale and cannot be refunded or exchanged.

10. How long does it take to receive my order?

The delivery time for your order may vary depending on the shipping method and destination. Generally, orders are processed and shipped within 1-3 business days. Once shipped, the estimated delivery time is typically 7-14 business days. Please note that international orders may take longer to arrive due to customs clearance procedures.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at kidsclub349@gmail.com. Please refer to our refund policy for more information on the return process and any exceptions.